hc10 - Hosting Controller Documentation

Hosting Controller CLOUD AUTOMATION SOLUTION

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Contents

Welcome
Proprietary Notice
Manual Archetypes
Getting Started
- What's New in HC10
- HC10 Architecture
- Understanding HC10 User Structure
- Login Screen
- New Availabilities
Enterprise Features
- HC Exchange Features
- HC SharePoint Features
- HC Hyper-V Features
- HC VMware Features
- HC Active Directory Features
- HC Office 365 Features
- HC Microsoft Azure Features
- HC AWS Amazon Web Services Features
- HC Skype for Business Features
Installation Guide
- HC10 Installers Explained
- System Requirements
- For Windows
  - IIS Roles
  - SQL Configurations
  - HC Primary Installation
  - HC Agent Installation
  - Post Installation Steps for Exchange
  - Post Installation Steps for Websites
  - Post Installation Steps for Hyper-V
- For Linux
- Quick Start
- HC9 to HC10 Migration
User Manual
- Configurations
  - Server Manager
    - Managing servers
    - Adding servers
      - Cloud Services
      - On-premises Enterprise
        
        Adding a Microsoft Exchange server
        Adding a Skype for Business server
        Adding an IaaS Computing server
        Adding an Active Directory server
      - On-premises Windows
        
        Adding a SharePoint server
        Adding an IaaS server
        Adding a web server
        Adding a DNS server
        Adding a mail server
        Adding a database server
      - On-premises Linux
    - Managing cluster settings
    - Activating license
    - Managing control server
    - Viewing Panel Health
  - System
    - Managing system services
    - Scheduled tasks
    - Debugging logs
    - Auditing logs
    - Viewing exceptions
  - Panel Emails Configuration
    - Customizing email templates
      - Account deletion
      - Account setup
      - Add-on invoice
      - Advanced delete
      - Account due alert
      - Bandwidth usage report
      - Disk usage report
      - Domain creation
      - Failed login attempt
      - Forgot password
      - Import database
      - Import virtual machine
      - Import website
      - Manual bill
      - Manual invoice
      - Office 365 subscription renewal
      - Office 365 activity
      - Office 365 customer import
      - OTP verification
      - Parking page
      - Password recovery
      - Payment
      - PST export
      - Recurring invoice
      - Scheduled task report
      - Sell plan/setup invoice
      - Suspension impending
      - Transfer virtual machine
      - Transfer website
      - Trouble ticket
      - Create virtual machine
    - Configuring mail settings
    - Configuring mail delivery settings
    - Managing sent emails
    - Managing unsent emails
  - Panel Configurations
    - Configuring general settings
    - Managing custom fields
    - Configuring custom menus
    - Managing ticket categories
    - Managing NAT
    - Configuring disk usage settings
    - Configuring bandwidth usage settings
    - Enabling/Disabling additional services
    - Managing role permissions
    - Managing control panel access
    - Enabling password complexity
    - Configuring Auth settings
    - Configuring two-factor authentication
  - Exchange Module Configuration
    - Managing mail stores
    - Managing users' mailbox databases
    - Configuring outlook anywhere
    - Managing active sync policies
    - Managing triggers
    - Managing sync organizations
    - Managing public folder mailboxes
    - Managing users' public folder mailboxes
    - Managing active directory trusts
  - Virtualization Module Configuration
    - Repository management
    - Base OS management
    - Managing OS templates
    - Managing public IP addresses
    - Managing private IP addresses
    - Managing VLANs
    - Assigning VLANs
    - Configuring web console settings
  - SharePoint Module Configuration
    - Managing user's web applications
  - Skype Module Configuration
    - Managing line URIs
    - Assigning line URIs
    - Managing user's skype server pools
    - Managing SIP federated domains
    - Managing user's application services
    - Assigning user policies
  - Shared Hosting Configuration
    - Managing domain registrar
    - Enabling logs archiving settings
    - Managing servers backup
  - MS Online Module Configuration
    - Managing OS templates
    - Managing email notifications
    - Requesting a reseller relationship
    - Enabling Exchange onboard settings
  - Applications Configuration
    - Enabling Site.pro
    - Enabling Spam Experts
    - Installing click and install apps
  - Migration
    - Importing websites
    - Importing mail domains
    - Importing office 365 customers
    - Importing database
    - Importing virtual machine
    - Importing organizations
    - Transferring a resource
    - Changing ownership
  - AWS Module Configuration
    - Managing AWS bucket
- User Account Settings
  - Configuring user account settings
- Service Catalog
  - Service Plans
    - Managing service plans
      - Adding a service plan
      - Understanding Recurring Durations
      - Editing a service plan
      - Viewing a service plan
      - Selling a service plan
      - Comparing a plan
      - Copying a plan
      - Deleting a service plan
  - Sold Plans
    - Managing sold plans
      - Viewing a sold plan
      - Editing a sold plan
      - Disabling/Enabling a sold plan
      - Deleting a sold plan
  - Composite Resources
    - Understanding composite resources
    - Managing composite resources
      - Adding a composite resource
      - Editing a composite resource
      - Deleting a composite resource
  - Add-Ons
    - Managing add-ons
      - Adding an add-on
      - Selling an add-on
      - Editing an add-on
  - Sold Add-Ons
    - Managing sold add-ons
      - Editing a sold add-on
      - Deleting a sold add-on
  - Subscriptions
    - Managing subscriptions for Resellers/Clients
      - Viewing subscriptions
      - Subscribing a plan
  - Import Plans
    - Importing a plan
    - Viewing a plan
- Control Panel Users
  - Panel Users
    - Adding a panel user
    - Viewing dashboard of a customer
    - Auto login
    - Editing a panel user
    - Sending password
    - Managing billing profile
    - Setting credit limit
    - Auditing logs
    - Disabling a user
    - Deleting a user
  - Staff Members
    - Adding a staff member
    - Auto login
    - Sending password
    - Editing a staff member
    - Auditing logs
    - Disabling a staff member
    - Deleting a staff member
  - View Family Tree
- Customer Billing
  - Configure Billing
    - Managing billing & invoicing
    - Managing taxes
    - Managing gateways
      - Third Party Gateways
        
        Managing PayPal
      - Merchant Gateways
        
        Managing Authorize.Net
        Managing Beanstream
        Managing eSelect Plus
        Managing PSiGate
    - Managing currency
  - Customer Reports
    - Viewing customer reports
  - Sales
    - Viewing sales
  - Receipts
    - Viewing receipts
  - Tax Reports
    - Viewing tax reports
- Provisioning Manager
  - Exchange
    - Managing Exchange organizations
      - Creating exchange mail domain
      - Mailboxes
        
        Creating a mailbox
        Creating bulk mailboxes
        Viewing mailbox dashboard
        Changing mailbox basic settings
        Disabling/Deleting a mailbox
      - Distribution Lists
        
        Creating a distribution list
        Viewing distribution lists dashboard
        Deleting a distribution list
      - Mail Contacts
        
        Creating a mail contact
        Creating bulk mail contacts
        Viewing mail contact dashboard
        Disabling/Deleting a mail contact
      - Mail Domains
        
        Creating a mail domain
        Editing a mail domain
        Disabling/Deleting a mail domain
      - Resource Mailbox
        
        Create a resource mailbox
        Viewing resource mailbox dashboard
        Disabling/Deleting a resource mailbox
      - Public Folders
        
        Creating a Public Folder
        Viewing Public Folder Dashboard
        Disabling/Deleting a Public Folder
      - Journal Rule
        
        Creating a Journal Rule
        Disabling/Deleting a Journal Rule
      - Blocked Domains Rule
        
        Creating a blocked domains rule
        Editing a blocked domains rule
        Disabling/Deleting a blocked domains rule
      - Mail Disclaimer
        
        Adding a mail disclaimer
        Editing a mail disclaimer
        Disabling/Deleting a mail disclaimer
      - Trigger Sync
      - Viewing Profile Defaults
      - Deleting a Service
  - Office365
    - Managing O365 customers
      - Adding a customer
      - Managing users
      - Managing subscriptions
      - Managing SharePoint sites
      - Managing Skype Online
      - Managing domains
      - Managing distribution lists
      - Managing mail contacts
      - Managing resource mailboxes
      - Managing public folders
      - Deleting O365 customer
  - SharePoint
    - Managing SharePoint Organizations
      - Adding a SharePoint site
      - Managing SharePoint sites
        
        Managing users
        Managing groups
        Managing subsites
      - Deleting a SharePoint organization
  - Skype for Business
    - Managing Skype organizations
      - Creating a SIP domain
      - Managing Skype users
        
        Creating a Skype user
        Viewing dashboard of user
        Disabling/Deleting a user
      - Managing SIP domains
      - Managing response groups
      - Managing response queues
      - Managing Skype workflows
      - Deleting a service
  - Active Directory
    - Managing active directory organizations
      - Creating an active directory organization
      - Managing AD users
        
        Creating an AD user
        Viewing dashboard of AD user
        Disabling/Deleting an AD user
      - Managing AD groups
        
        Creating an AD group
        Viewing dashboard of AD group
        Deleting an AD group
      - Managing AD contacts
        
        Creating an AD contact
        Viewing dashboard of AD contact
        Deleting an AD contact
      - Managing Sub OUs
        
        Creating a Sub OU
      - Deleting an AD Service
  - Virtualization
    - Managing my virtual machines
    - Creating a virtual machine
    - Viewing virtual machine dashboard
    - Preparing Templates
      - Hyper-V
        
        Windows Guest OS
        
        Creating master virtual machine
        Installing Guest Operating System
        Installing HC Hyper-V Component
        
        Linux Guest OS
        
        Preparing Ubuntu Guest OS Template
        Preparing Debian guest OS template
        Preparing CentOS guest OS template
  - Websites
    - Managing websites
      - Creating a website
      - Viewing website dashboard
      - Installing dedicated SSL
      - Viewing Linux website dashboard
      - Adding a subdomain
      - Editing/Deleting a website
  - DNS
    - Managing DNS Zones
  - Mail Domains
    - Managing mail domains
      - Creating a mail domain
      - Managing mailboxes for mail domains
        
        Creating a mailbox for mail domain
        Editing a mailbox under mail domain
        Managing email aliases under mail domain
        Deleting a mailbox under mail domain
      - Managing distribution lists for mail domains
        
        Creating a distribution list for mail domain
        Editing a distribution list under mail domain
        Deleting a distribution list under mail domain
      - Deleting a mail domain
  - Databases
    - Managing Databases
      - Creating a database
      - Creating a database user
      - Managing database users
        
        Assigning database to user
        Changing user password
        Deleting a database user
      - Assigning users to database
      - Taking backup of database
      - Restoring a database
      - Editing a database
      - Shrinking a database
      - Viewing database history
      - Checking database connectivity
      - Deleting a database
- Domain Registration
  - Managing registered domains
  - Transferring a domain
- Applications
  - Managing Site.pro
  - Managing Spam Experts
  - Softaculous Admin
  - Marketplace
- Reports
  - Quota Reports
    - Viewing hosting quota report
    - Viewing own hosting quota
    - Viewing disk usage report
    - Viewing bandwidth usage report
  - Service Catalog Reports
    - Viewing customer's service plan report
  - Enterprise Reports
    - Viewing Exchange organization report
    - Viewing Exchange SPLA report
    - Viewing Exchange mailboxes report
    - Viewing organization services
    - Viewing Exchange mailboxes status report
    - Viewing Exchange mailboxes offers report
    - Viewing SharePoint sites report
    - Viewing Skype domains report
    - Viewing Office365 organizations report
    - Viewing Office365 organizations subscription report
    - Viewing Office365 user licenses report
  - Server Usage Reports
    - Viewing web server report
    - Viewing DNS server report
    - Viewing database server report
    - Viewing SharePoint server report
    - Viewing SkypeForBusiness server report
  - Exchange Reports
    - Viewing Exchange custom reports
- Help
  - Message Center
    - Adding a message
    - Viewing a message
    - Deleting a message
  - Client Tickets
    - Managing client tickets
Cloud Services
- Office 365
- Microsoft Azure
- Microsoft Azure without CSP
- AWS
HC10 API
- HC10 API Overview
- HC10 API Console
Billing
- Introduction
- Glossary
- Concept of Wallet
- Customer Billing
  - Configure Billing
    - Billing and Invoicing
      - Billing Type
      - Billing Precision
      - Maximum Declined Transaction Attempts
      - Email Alert Days
      - Email Reminder Days
      - Usage Based Billing Profit Percentage
      - Users Billing Life Cycle
    - Currency
      - Currency Configurations
      - Managing Currencies
    - Taxes
      - Taxes Configurations
    - Gateways
      - HTML Gateways
        
        Paypal
      - Non-HTML Gateways
        
        Authorize.Net
        Beanstream
- Vendor Billing
  - Vendor Dashboard
  - Bills
  - Payments
WHMCS
- Preparing WHMCS for HC10
- Configuring WHMCS
- Configuring WHMCS for CSP
Click and Install Apps
- Configuring Click and Install Apps
- Enabling Click and Install Apps
Marketplace
- Installing Marketplace
- Admin Login
- Marketplace Main Screen
- Products
- Coupons
- Configuring Marketplace
- View Orders
- Stats
- Online Store
- Accounts
- Buying Process
3rd Party Applications
- Configuring Softaculous
- Configuring SpamExperts

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